1. Fill in the template of the after-sales machinery satisfaction survey form as follows 1 Thank you very much for your strong support to the companyProject satisfaction questionnaire templateIn order to improve the products and services and improve customer satisfaction, please fill out this questionnaire and make improvements in future service2 fill in the areas where you are satisfied with the company 3 fill in the areas where you need improvement; Property services are the most concerned about every owner and are also what buyers will consider when purchasing a house. Therefore, investigating the satisfaction of property services can effectively improve the level and quality of property management. Here are my suggestionsProject satisfaction questionnaire templateI hope the property service satisfaction questionnaire you compiled will be useful to you! Property Service Satisfaction Survey Questionnaire 1 Q11 May I ask if there is any arrears or refusal to pay property management fees in your community; When the employee satisfaction questionnaire has only four options, you can assign points to each option when designing the form, and the percentage is what. The total score is 100 points. If necessary, it can also be divided into different satisfaction levels. In this way, statistics will be more convenient. Calculation of the employee satisfaction survey percentage will be more convenient. First, determine the content to be surveyed, select the survey groups, design a carefully planned questionnaire and unstructured interviews, and finally conduct random sampling of the survey results to conduct a statistical survey; Generally speaking, with a database of survey objects, telephone interviews can quickly produce results. Postal questionnaires are suitable when the questionnaires are long and the survey time is not high. Household and fixed-point visits are difficult to obtain valid samples. In this case, sampling can be made more controllable. The fourth step is to utilize the results. By analyzing the survey results, a customer satisfaction survey report can be written for retail products to identify items that need improvement; The company's guidelines for filling out the company satisfaction questionnaire are as follows: 1 Survey background introduction In order to encourage all departments and all cadres and employees of the company headquarters to continuously summarize work experience, improve work efficiency, improve the working environment and conditions, and implement the company's development ideas, the company conducted a job satisfaction survey at the company's headquarters in March. A total of 256 questionnaires were distributed in this survey, and 251 questionnaires were actually filled out, with a participation rate of 98%; The calculation steps are as follows: 1 Add up all the scores to get the total score. 2 Divide the total score by the total number of items. Here are 5 items to get the average satisfaction score. 3 Convert the average satisfaction score to a percentage, that is, multiply by 100%4 The scores of these five items are 10987 and 6 respectively, so the total score is 40 points, the average satisfaction score is 8 points, and the satisfaction rate is 80%.
2. The template of the after-sales machinery satisfaction survey form is as follows: 1 We sincerely thank you for your support. In order to continuously improve the quality of our products and services and enhance customer satisfaction, please fill out this survey form patiently. Your feedback will have a positive impact on our follow-up services. 2 Please point out how satisfied you are with our services or products. 3 Please propose areas that need improvement; The steps for producing a satisfaction questionnaire are as follows: Clarify the purpose and content of the survey. The first task is to determine the specific purpose of the satisfaction survey, such as understanding the customer's overall satisfaction with the product or service, identifying improvement points, etc., ensure that the questionnaire content is closely organized around the survey purpose and cover relevant topics. Design questionnaire questions and questions should be concise and clear, directly investigate satisfaction, avoid guiding questions, and ensure that the questions are objective and neutral. Each question should have; 1 The Job Description Index JDI, which was designed by psychologists such as Smith, includes 5 parts: job promotion compensation for managers and colleagues. Each part consists of 9 or 18 items, each item has a specific score. By adding up the scores of the items selected by employees to describe their work, employees 'satisfaction with all aspects of their work can be obtained. 2 Minnesota Job Satisfaction Survey MSQ, which is based on.
3.1 Define questions clearly, clarify the service methods of target customers, competitors and product advantages and disadvantages, sort out the departments that come into contact with customers, and provide a basis for satisfaction surveys. 2 Qualitative research through interviews to understand the views of customers and employees on important service factors, as well as the product's performance in these aspects. Comparison of performance and competitors 3 Quantitative research to determine survey objects and samples, and select appropriate access methods, such as telephone interviews, postal questionnaires and door-to-door visits; Items use a 5-point scale, where 1= Very dissatisfied with this aspect of my job, 2= Unsatisfied with this aspect of my job, 3= Not sure whether I am satisfied or dissatisfied with this aspect of my job 4= Satisfied with this aspect of my job 5= Very dissatisfied with this aspect of my job. Below you can see some statements about your current job. Read these statements carefully to determine whether you are satisfied with the particular aspect of your current job described in the sentence; It is the owner's satisfaction with the services listed in the list of property management companies. Give a sample to show you the owner's satisfaction questionnaire. 1 Comprehensive management services category 1 Do you think the person in charge of managing the community holds a property manager position certificate issued by the Ministry of Construction? Is it necessary A Yes B Not necessary C Doesn't matter, as long as it is managed well 2×× Property requires all management service personnel to wear uniform clothes and logos.
4. Hello, the format of the logistics customer satisfaction survey form you want comes from my survey website and is for everyone's reference only. Dear dealers, thank you very much for your consistent support for the work of the Logistics Department. According to previous survey results, the department has taken improvement measures to solve the main problems, such as poor order processing, poor service quality, poor delivery, and difficulty in unloading due to chaotic code during loading, etc. You truthfully feedback information; The job satisfaction survey scale uses a 5-point scale, of which 1 represents very dissatisfied, and 5 represents very satisfied. The scale contains 20 statements, with 5 options attached to each statement, which represent different levels of satisfaction. For example,"Being able to always stay busy", satisfaction ranging from very dissatisfied to very satisfied is used from 1 to 5 to indicate that participants need to circle other options that match their satisfaction based on their actual work experience; For example, there is a questionnaire that There are 11 questionnaires in total. The following table is a summary of the 11 questionnaires. How to calculate customer satisfaction using the most concise and accurate calculation method? Survey items Satisfaction is excellent, good, medium to poor, product quality, appearance 5 1 3 1 1 Logo 6 1 2 2 2 0 Weight 4 3 2 2 2 0 Insulation thickness 7 0 1 3 0 Service quality Delivery speed 7 2 1 1 0 Customer service attitude 6 2 2 1 0 Return speed.
还没有评论,来说两句吧...